Your career in high-resolution 3D printing starts here
Together as a team, we have made it our mission to bring high-resolution 3D printing of polymer micro-components to the production halls of the world. Our diverse team combines different cultures, knowledge, and training to create an innovative, unique working environment. As a fast-growing and expanding company, we invest in the training of our employees and their personal and professional development.
UpNano is a technology leader in the field of 2-photon polymerization-based 3D printing. To further expand this technological lead, we are constantly looking to strengthen our team at our headquarters in Vienna, Austria or at our branch office in Boston, United States.
Current vacancies
Do you want to become part of UpNano? Browse our open positions or send us your unsolicited application. We look forward to getting to know you.
UpNano is a young, successful high-tech company specializing in the development, production and commercialization of high resolution 3D printing systems. We are the global technology leader in 2PP (2-photon polymerisation) based 3D printing with our NanoOne systems and NanoPro printing service. Due to our strong market growth, we are expanding our team.
To strengthen our Customer Success department, we are looking for a motivated Customer Success Assistant.
We look for:
- Ongoing or completed education in Business Administration, Sales, or a related field (students welcome)
- Strong organizational skills and attention to detail
- First experience in sales support, order processing, or customer service is a plus
- Structured and reliable working style with the ability to work independently
- Good communication skills and a service-oriented mindset
- Very good English skills (German is a plus)
- Confident use of MS Office; experience with ERP/CRM systems is a plus
Your tasks:
- Supporting the Customer Success Manager in all aftermarket sales activities
- Answering customer support requests and overseeing open support tickets
- Processing and coordinating aftermarket orders from Purchase Order to Invoice
- Preparing, managing, and tracking standard quotations as well as Service Level Agreement (SLA) contracts
- Administrative handling of service contracts including renewals and documentation
- Acting as internal interface between Sales, Service, Finance, and Logistics
- Monitoring order status, delivery timelines and invoicing processes
- Supporting general aftermarket related matters, ensuring customer satisfaction
- Maintaining customer data and documentation in CRM/ERP systems
We offer:
- An exciting, innovative and dynamic high-tech environment
- High degree of personal responsibility and autonomy
- A wide range of tasks with development opportunities
- In-house fitness center for free use and secure bike storage with changing rooms
- Free soft drinks, tea, coffee and fruits in the office
- Flat corporate hierarchies and regular company events
- The gross annual salary for this position is EUR 40,000 (full-time basis). Depending on qualifications and professional experience, there is a willingness to offer a higher salary.
If you enjoy structured work, customer interaction and contributing to long-term customer satisfaction in a cutting-edge technology environment, we look forward to receiving your application!
Please send your application documents (including CV, motivation letter, and relevant certificates or references) to career@upnano.com.
